Refund policy

RETURNS POLICY

* The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
* Products purchased by a Customer cannot be Returned/Replaced by Frin Beauty. The returns/refunds will be accepted only if Customer finds that the Product delivered is damaged and/or defective and/or is expired and the same needs to be intimated to us within 7 (seven) days of the delivery date by sending an email to support@raisebeauty.com along with clear images and videos of the outer packaging and the product to support the claim. Returns or Replacement will be entertained only once for each order.
* In case of Return or Replacement of any Product, Frin Beauty will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all freebies. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with Frin Beauty, in this regard.
* Any replacement or exchange will be processed only if the Product is available. In cases where the Product is unavailable, the Customer will be provided with a refund, including any shipping charges actually paid in relation to such Product. The turnaround time (TAT) for processing a replacement or exchange is 10–15 days; however, this timeline may vary for Customers located in remote areas.
* Frin Beauty will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within 7 to 10 working days or such time as taken by banking channels to process such refund.
* In case any free item is found defective then Frin Beauty shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with Frin Beauty for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.
* Returns/replacement requests for missing or wrong products delivered must be raised within 48 hours of delivery.
* Returns/replacements are accepted for unused products only.
* Please note, unboxing video and images of outer brown box and product with the shipping label as well as all delivered products and the invoice copy is mandatory for cases related to defects, damages, missing or wrong products delivered.

CANCELLATION POLICY

Orders once placed on raisebeauty.com can only be cancelled within 3 hours of placing the order. The customer can visit the “My Account” section and click on the "Cancel Order" tab to initiate cancellation. If the customer faces any problem, they can send an email to support@raisebeauty.com. Frin Beauty reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Frin Beauty specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Frin Beauty to arrange delivery of Product etc. If a cancellation request is rejected by Frin Beauty after providing adequate reasons, the customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Frin Beauty , the said amount will be refunded in accordance with the above mentioned process.